SHIPPING & RETURNS
SHIPPING POLICY
We at Divine Fishing are dedicated to providing you with a seamless shopping experience, including prompt and reliable shipping services. We aim to dispatch all orders within 1-2 business days from the date of order confirmation. Once your order is dispatched, you will receive a tracking number via email to monitor the progress of your shipment.
We offer a range of shipping options, including standard and express delivery, to accommodate your needs. Delivery times may vary depending on your location and the shipping method selected. We strive to ensure that your order reaches you in a timely manner and in perfect condition.
For any queries related to shipping, please don't hesitate to contact our customer service team at support@divinefishing.com
Divine Fishing reserves the right to update or modify our shipping policy at any time without prior notice.
RETURN & EXCHANGE POLICY
We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.
To qualify for a return, items must be unused, unworn, in their original condition, with all tags attached, and in the original packaging. Proof of purchase, such as your order confirmation or receipt, is required.
To initiate a return, please contact us at support@divinefishing.com
If your return is approved, we will provide instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.
For any questions regarding returns, please contact us at support@divinefishing.com
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
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Custom or personalized products
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Special-order items
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Perishable goods
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Personal care products
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Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
If you would like to exchange an item, please contact us as soon as possible after receiving your order.
Customers are responsible for shipping costs associated with returning the original item. Once the returned item is received and approved, LIV Fishing will cover the shipping costs for sending the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that processing times vary and it may take several business days for your bank or credit card provider to post the refund to your account.